Workforce Operations Expertise
Help me get more value from it. A single, flexible framework covering everything that happens after go live.
Professional Services covers everything that enhances and evolves the platform once implementation has stabilised. Where Advisory helps you decide what to do, Professional Services is how the work gets delivered, at the pace your organisation can absorb. We flex around your model, supporting internal teams, end users or acting as an extension of your function.
- Compliance updates
- Configuration changes
- Enhancements
- Health Checks
- Integrations
- New modules
- Optimisation
- Product Enablement
- Release adoption
- Reporting
- Staff Augmentation
- Testing
- Training
Every engagement begins witha Customer Health Check.
You cannot optimise what you have not measured. The Health Check is an independent, evidence led review of configuration, adoption, performance, compliance and release readiness. It turns the status quo into a prioritised, costed improvement plan and a twelve month roadmap, and everything we deliver afterwards is scoped against it.
Twelve capabilities,one flexible framework.
Getting the very best fromyour UKG investment.
01 / THE REALITY
Release notes rarely reach the people who need them
UKG delivers new capability with every release. In busy operational teams, those notes arrive in an inbox, get skimmed and are quickly overtaken by the day job. It is entirely understandable, but it means genuinely useful functionality is switched off simply because nobody had time to read about it.
02 / THE COST
You are paying for value you are not using
Most organisations run the configuration they signed off at go live, sometimes years earlier. Processes that were manual workarounds back then are now standard product features. The licence fee still covers them, yet the benefit never lands, and the gap widens with every release cycle.
03 / OUR ROLE
We read the release notes so your team does not have to
We track every UKG Pro Workforce Management and UKG Ready release, translate it into what it means for your configuration, and recommend what is worth adopting. Working alongside UKG, we make sure you get the very best from your investment, continuously, not just at the point of implementation.
As a certified UKG partner, we review your configuration against each release, identify the features that will make a difference and adopt them safely, across both UKG Pro Workforce Management and UKG Ready. It is how our clients keep improving long after go live.
Commercial models thatflex around your operation.
The standards behind every engagement,whatever the scope.
Delivery you can hold us to.
Every engagement runs on a framework agreed with you before mobilisation, controlling scope, risk, quality, cost and benefit realisation from kick off through to hypercare exit.
- Programme governance
- RAID management
- Stage gates
- and 5 more
The disciplines that come as standard.
Whichever service pillar we deliver, the same core disciplines come with it. These capabilities are built into how we work rather than sold as extras.
- Project & Programme Management
- Organisational Change Management
- Solution Architecture
- and 4 more
Professional Services Guide
Discover how In‑Workforce Professional Services support high performing workforce operations applications. Download our guide for the full story.
Not sure where to start?
Whether you need a one-off health check, ongoing support or a fixed piece of work, our team can help you choose the right model for your organisation, your people and your goals.