Workforce Operations Managed Services
Help me run it. The ongoing operational ownership.
The ongoing operational ownership.Managed Services
Managed Services is ongoing ownership of your workforce platform. A named service desk, defined service levels, incident and problem management, and a monthly governance rhythm that keeps performance visible.
We handle the day to day so your team does not have to: platform administration, minor changes, configuration housekeeping, release management and proactive monitoring of integrations and interfaces.
The service is designed to improve the platform, not just keep the lights on. Trends from incidents and change requests feed straight into a continuous improvement plan reviewed with you every month.
- Incident Management
- Minor changes
- Monitoring
- Monthly governance
- Platform administration
- Release management
- Service Desk
- SLAs
The standards behind every engagement,whatever the scope.
Delivery you can hold us to.
Every engagement runs on a framework agreed with you before mobilisation, controlling scope, risk, quality, cost and benefit realisation from kick off through to hypercare exit.
- Programme governance
- RAID management
- Stage gates
- and 5 more
The disciplines that come as standard.
Whichever service pillar we deliver, the same core disciplines come with it. These capabilities are built into how we work rather than sold as extras.
- Project & Programme Management
- Organisational Change Management
- Solution Architecture
- and 4 more
Ongoing ownership,predictable performance.
Let us run your workforce platform so your team can focus on the business.
Discuss Managed Services